Contact Hours:

M-F 10am-5pm

 

Return/Refund/Shipping Policy

Return/REFUND Policy

The Hemp Barn upholds the highest standard of quality for all of our products. Every effort is made to ensure your merchandise is manufactured and shipped in perfect condition. But, if for any reason you are not completely satisfied with your purchase, you may return any items within 14 days of receiving said items (opened or unopened), and we will gladly inspect the quality of the products upon arrival and determine if a replacement, exchange, or store credit is due. To qualify for a replacement, exchange, or store credit, requests need to be made within 14 days of receiving product. To return or exchange an item, please contact us by email at [email protected].

CANCELLATION POLICY

Orders cancelled prior to shipping will receive a full refund. If we receive a cancellation request prior to shipping, we will cancel your entire order and process a refund. To cancel an order, please contact [email protected].  Orders cannot be cancelled after shipping.

SHIPPING POLICY

Please insure your package with our PACKAGE PROTECTION POWERED BY ROUTE, if you don’t choose this option please be aware we are not responsible for any lost, damaged, seized, or stolen packages.  We try our best to get orders shipped same day up until 3pmEST M-F but this is not a guarantee.  Please allow up to 5 business days for your order to be shipped.  Our team ships orders daily Monday – Friday and we exclusively use USPS as our carrier. The Hemp Barn holds no responsibility for lost, seized, or stolen packages once shipped. No Military addresses (AFP’s) are allowed.  All items are carefully packaged for extra safety whilst in transit.